Legal

Privacy Policy

At Emarah International, we take your privacy seriously. This policy explains how we collect, use, and safeguard your personal information.

Last updated: January 2026|Terms & Conditions

Information We Collect

Personal identification: name, date of birth, nationality, and passport details for visa and travel arrangements.
Contact information: phone number, email address, and mailing address for booking confirmations and communications.
Travel preferences: dietary requirements, seating preferences, and special assistance needs.
Payment information: billing address and transaction records. We do NOT store full credit card details.
Device and usage data: IP address, browser type, and pages visited on our website for analytics and improvements.

To process bookings, visa applications, and travel arrangements with airlines, hotels, and government authorities.
To communicate booking confirmations, itinerary updates, and important travel alerts.
To improve our services based on customer feedback and website usage patterns.
To comply with legal obligations, including those related to international travel and immigration.
To send promotional offers and newsletters (only with your consent, which you can withdraw anytime).

We share necessary traveler data with airlines, hotels, and immigration authorities to fulfill your bookings.
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
Service providers (payment processors, cloud hosting) access data only to perform their functions and are bound by confidentiality.
We may disclose information if required by law or to protect our legal rights.

All personal data is stored on secure servers with encryption at rest and in transit (SSL/TLS).
Access to customer data is restricted to authorized personnel only.
Passport copies and sensitive documents are stored in encrypted format and deleted after the travel period.
We regularly review and update our security practices to protect against unauthorized access.

Our website uses cookies to enhance user experience and analyze traffic.
Essential cookies are required for booking functionality.
Analytics cookies help us understand how visitors use our site (you can opt out).
Third-party cookies from payment gateways and social media plugins may be present.

You have the right to access, correct, or delete your personal information.
You can request a copy of all data we hold about you.
You can opt out of marketing communications at any time by clicking 'unsubscribe' or contacting us.
You can request that we delete your data after your travel is complete (subject to legal retention requirements).

Booking records are retained for 5 years to comply with tax and travel industry regulations.
Passport copies and sensitive documents are deleted within 90 days of travel completion.
Marketing consent records are maintained until you withdraw consent.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Significant changes will be communicated via email or a prominent notice on our website.
Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact our Data Protection Officer to exercise your rights or ask questions about how we handle your data.